GM Brokerage Privacy Policy

Effective Date: September 9, 2026

GM Brokerage respects your privacy and understands the importance of protecting your personal and financial information.

This Privacy Policy explains how GM Brokerage collects, uses, discloses, and protects information when you visit https://gmbrokerage.com, submit a form, communicate with us, schedule a consultation, request mortgage information, or use our services.

1. Who We Are

GM Brokerage provides mortgage brokerage services and educational information related to home purchases, refinancing, home equity, and investment property financing.

GM Brokerage
NMLS #2228453
150 N Grand Ave, Suite 208
West Covina, CA 91791
Phone: (626) 346-7177
Email: info@gmbrokerage.com

2. Information We May Collect

The information we collect depends on how you interact with us and which services you request.

Contact Information

We may collect:

• Your name

• Telephone number

• Email address

• Mailing or property address

• Preferred communication method

• Information included in messages you send us

Mortgage and Financial Information

If you request mortgage assistance or submit an application, we may collect information such as:

• Employment and business information

• Income and source-of-income information

• Bank statements and account information

• Assets, debts, and monthly obligations

• Credit history and credit-related information

• Tax and financial documents

• Social Security number or other identifying information

• Property ownership, value, mortgage, rent, and insurance information

• Loan-purpose and occupancy information

• Information about a proposed real estate transaction

• Documents needed to evaluate or process a mortgage request

Please do not send sensitive financial information through an unsecured website chat, text message, social-media message, or regular email unless we specifically instruct you to use an approved secure method.

Website and Device Information

When you visit our website, we and our service providers may automatically collect:

• Internet Protocol address

• Browser and device type

• Operating system

• Pages viewed

• Referring website

• Dates and times of visits

• General location information

• Website interactions and form activity

• Cookie and similar technology identifiers

Communications

We may maintain records of communications with you, including:

• Emails

• Text messages

• Telephone calls

• Voicemails

• Website chats

• Social-media messages

• Appointment information

• Notes concerning your inquiry or transaction

Where permitted by law, calls may be monitored, recorded, or transcribed for quality, training, documentation, security, or compliance purposes. Any legally required notice or consent will be provided.

Information From Other Sources

When permitted by law and reasonably necessary to provide requested services, we may receive information from sources such as:

• Mortgage lenders and financial institutions

• Credit-reporting agencies

• Loan-origination and application platforms

• Employers or income-verification providers

• Banks or asset-verification providers

• Appraisers

• Title, escrow, settlement, or insurance providers

• Real estate professionals

• Government agencies and public records

• Service providers acting on our behalf

• Referral sources you have authorized

3. How We Use Information

We may use personal information to:

• Respond to questions and consultation requests

• Evaluate potential mortgage options

• Assist with mortgage applications and transactions

• Verify identity, income, employment, assets, credit, and property information

• Communicate about inquiries, appointments, applications, and transactions

• Provide mortgage education and requested information

• Send marketing communications when you have provided the required consent

• Personalize and improve our services and website

• Maintain business and transaction records

• Detect and prevent fraud, misuse, or security threats

• Protect our rights and the rights of consumers

• Meet lender, investor, insurance, legal, licensing, and regulatory requirements

• Enforce our Terms of Use

• Perform other activities disclosed when the information is collected

4. How We May Disclose Information

We may disclose personal information when reasonably necessary to provide services you request, operate our business, or comply with the law.

Recipients may include:

• Mortgage lenders and financial institutions

• Loan processors and mortgage-service providers

• Credit-reporting and verification providers

• Appraisers

• Title, escrow, settlement, and insurance providers

• Real estate professionals involved in your transaction

• Technology, hosting, security, customer-management, and communication providers

• Scheduling, email, telephone, and text-messaging providers

• Analytics and advertising providers, subject to applicable privacy choices

• Accountants, auditors, attorneys, consultants, and compliance providers

• Government agencies, regulators, courts, or law-enforcement authorities when legally required

• Other parties you direct us or authorize us to contact

Service providers are permitted to use information only for authorized services or as otherwise allowed by applicable law and contract.

We may also disclose information:

• To comply with a subpoena, court order, legal process, or regulatory request

• To investigate suspected fraud, unlawful activity, or security incidents

• To protect the safety, property, or legal rights of GM Brokerage or others

• In connection with a merger, financing, reorganization, sale, or transfer of all or part of the business, subject to applicable law

• With your direction or consent

5. Mobile Information and SMS Consent

GM Brokerage does not sell mobile information, telephone numbers, text-message opt-in data, or text-message consent.

No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes.

The categories of disclosure described elsewhere in this Privacy Policy exclude text-messaging originator opt-in data and consent. SMS opt-in information and consent will not be shared with third parties, except with service providers that help deliver text messages and are prohibited from using that information for their own marketing purposes.

When you voluntarily select an optional SMS marketing checkbox, you may receive marketing and informational messages from GM Brokerage. These messages may include mortgage tips, loan-program information, homeowner updates, appointment invitations, and occasional promotional offers.

Consent to receive marketing text messages is not a condition of purchasing any goods or services.

Message frequency varies. Message and data rates may apply.

Reply STOP to unsubscribe or HELP for assistance. You may also contact us at (626) 346-7177 or info@gmbrokerage.com.

6. Email and Marketing Choices

You may unsubscribe from marketing emails by using the unsubscribe link included in the email.

You may opt out of marketing text messages by replying STOP.

You may still receive nonmarketing communications concerning an active inquiry, requested appointment, application, transaction, account, customer-service matter, or legal obligation when permitted by law.

7. Cookies and Similar Technologies

Our website and service providers may use cookies, pixels, tags, and similar technologies to:

• Operate website features

• Remember preferences

• Understand website traffic and visitor behavior

• Measure website and advertising performance

• Improve content and user experience

• Help prevent fraud and security problems

• Deliver or measure relevant advertising

You may adjust your browser settings to block or delete cookies. Blocking cookies may affect how some website features operate.

Some browsers and devices also provide privacy controls that allow you to limit certain tracking activities.

8. Third-Party Websites and Services

Our website may link to third-party websites, mortgage applications, lenders, scheduling systems, social-media platforms, or other services.

Third parties operate under their own privacy policies and terms. GM Brokerage is not responsible for the privacy, security, content, or practices of websites and services we do not control.

You should review a third party’s policies before providing personal or financial information.

9. How We Protect Information

GM Brokerage uses reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, disclosure, or destruction.

These safeguards may include:

• Access controls

• Secure systems and service providers

• Encryption where appropriate

• Staff and service-provider confidentiality requirements

• Security monitoring

• Record-retention and disposal procedures

No internet transmission, email system, website, or storage system can be guaranteed to be completely secure. You should use approved secure methods when transmitting sensitive financial information.

10. Data Retention

We retain personal information for as long as reasonably necessary to:

• Respond to your inquiry

• Provide requested services

• Process or document a mortgage transaction

• Maintain business and compliance records

• Resolve disputes

• Enforce agreements

• Meet lender, investor, licensing, legal, tax, and regulatory requirements

• Protect against fraud or security threats

Retention periods vary depending on the type of information and the reason it was collected.

11. Your Privacy Choices and Rights

Depending on where you live and subject to applicable exceptions, you may have the right to request that we:

• Confirm whether we process your personal information

• Provide access to certain personal information

• Correct inaccurate information

• Delete certain information

• Provide certain information in a portable format

• Explain the categories of information collected, used, or disclosed

• Identify categories of recipients

• Limit or opt out of certain uses or disclosures

• Stop sending marketing communications

These rights are not absolute. Certain information may be retained or exempt when needed to process a transaction, comply with financial-services laws, meet recordkeeping requirements, prevent fraud, protect legal rights, or fulfill another lawful purpose.

To submit a privacy request, contact:

Email: info@gmbrokerage.com
Phone: (626) 346-7177

We may need to verify your identity before completing a request. An authorized agent may submit a request when permitted by law, but we may require proof of authorization and identity verification.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

12. California Privacy Information

California residents may have additional privacy rights under applicable California law, subject to legal thresholds, exemptions, and exceptions.

Depending on the circumstances, these may include rights to:

• Know what personal information is collected, used, disclosed, sold, or shared

• Request access to or correction of personal information

• Request deletion of certain personal information

• Opt out of the sale or sharing of personal information

• Limit certain uses of sensitive personal information

• Receive equal service and pricing after exercising privacy rights

GM Brokerage does not sell mobile information, SMS opt-in data, or SMS consent.

Some information handled as part of providing financial products or services may be governed by federal financial-privacy laws and may be exempt from portions of state consumer-privacy laws.

California residents may submit a request by emailing info@gmbrokerage.com or calling (626) 346-7177.

13. Children’s Privacy

This website and our mortgage services are intended for adults. We do not knowingly collect personal information online from children under 13.

If you believe a child has provided personal information to us, contact us so we can review and address the matter.

14. Information About Other People

If you provide information about a spouse, co-borrower, property owner, employee, or another person, you confirm that you are authorized to provide that information or that the person has been properly informed.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, business practices, or legal requirements.

When the policy is updated, we will change the effective date at the top of this page. We encourage you to review the policy periodically.

16. Contact Us

For questions, privacy requests, or concerns about this Privacy Policy, contact:

GM Brokerage
150 N Grand Ave, Suite 208
West Covina, CA 91791
Phone: (626) 346-7177
Email: info@gmbrokerage.com
Website: https://gmbrokerage.com

GM Brokerage NMLS #2228453 | Equal Housing Opportunity